Complaint Information
Learn more about the Code of Ethics and Professional Standards here. Before you file a complaint you should read this Complaint Filing Document
Ethics
REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS.
Ombudsman
We offer an ombudsman program to support your concerns. This program is an informal mediation process that is conducted by a trained volunteer REALTOR to assist with exploring options to resolve issues. Our Ombudsmen are trained to use constructive communication and to advocate for consensus. To request an Ombudsman contact you, please send an email by clicking here.
Ombudsman Frequently Asked Questions
Ombudsman Videos About Process
Arbitration
Boards and Associations of REALTORS® provide arbitration to resolve contractual issues and questions and specific non-contractual issues and questions that arise between members, between members and their clients, and, in some cases, between parties to a transaction brought about through the efforts of REALTORS®. Disputes arising out of any of the four above-referenced contractual relationships may be arbitrated.